TP Gaming Privacy Policy — Your Data, Your Rights, Our Responsibilities

TP Gaming is committed to protecting the privacy and personal data of every Filipino player on our platform. We believe that clear, honest communication about data practices is as important as any game feature or payment option we offer — because trust is the foundation of everything we do.

This Privacy Policy is written in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. TP Gaming acts as the personal information controller for all data collected through the tpgaming.app platform and associated services.

If you have any questions about this Privacy Policy or about how TP Gaming handles your personal information, you can contact us at support@tpgaming.app at any time. We are here to give you straight answers.

TP Gaming collects the following categories of personal information from players registered in the Philippines:

TP Gaming collects personal data through the following channels:

• Direct registration: Information you provide when creating your TP Gaming account, including name, date of birth, mobile number, and email.
• Deposits and withdrawals: Payment details transmitted during GCash, Maya, bank transfer, and card transactions processed through TP Gaming.
• Identity verification (KYC): Documents you submit when completing the TP Gaming KYC process, including government-issued ID and proof of address.
• Platform use: Automatically collected technical data such as IP address, device fingerprint, browser type, and session logs generated during your use of TP Gaming.
• Customer support: Communications you initiate with the TP Gaming support team via email or live chat.
• Cookies and tracking: Data collected through cookies and similar technologies as described in Section 7 of this policy.

TP Gaming uses the personal information collected from Philippine players for the following specific purposes:

• Account creation and management: To set up, operate, and maintain your TP Gaming player account, including authenticating your identity at login via OTP.
• Processing transactions: To process your PHP deposits via GCash, Maya, and other supported payment channels, and to process withdrawal requests to your nominated payment account.
• Identity verification (KYC): To verify your identity and age in compliance with operating requirements and to prevent fraud and money laundering.
• Delivering gaming services: To provide access to TP Gaming's full range of products including live casino, sports betting, MMA betting, roulette, fishing games, and virtual sports.
• Customer support: To respond to your enquiries, process complaints, and resolve disputes related to your TP Gaming account.
• Responsible gaming: To monitor gaming activity and deliver appropriate responsible gaming interventions, including self-exclusion tool management and player welfare checks.
• Fraud prevention and security: To detect and prevent fraudulent activity, unauthorised account access, money laundering, and abuse of the TP Gaming platform.
• Legal compliance: To meet TP Gaming's obligations under Philippine law, including anti-money laundering reporting and data retention requirements.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the performance, features, and overall experience of TP Gaming.
• Marketing communications: To send you TP Gaming promotional offers and updates, subject to your communication preferences (see Section 12).

Under the Philippine Data Privacy Act of 2012, TP Gaming processes your personal data on the following legal bases:

• Contractual necessity: Processing required to enter into and perform the TP Gaming player agreement — including account creation, transaction processing, and delivery of gaming services.
• Legal obligation: Processing required to comply with Philippine law, including KYC/AML requirements, tax reporting, and data breach notification obligations.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and improvement of the TP Gaming product — where these interests are not overridden by your rights and freedoms.
• Consent: For optional processing activities such as marketing communications, TP Gaming will ask for your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

TP Gaming does not sell, rent, or trade your personal information. We share your data only with the following categories of recipients, and only to the extent necessary for the stated purpose:

• Payment processors: GCash, Maya, GrabPay, Coins.ph, InstaPay operators, and card payment processors receive transaction-specific data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and data protection obligations.
• Identity verification providers: Third-party KYC and document verification services that assist TP Gaming in validating player identity and age. These providers are contractually bound to handle your data securely.
• Game providers: Our gaming software partners receive minimal session and account data necessary to deliver game content within the TP Gaming platform. No payment data is passed to game providers.
• Anti-fraud and security services: Technical service providers that assist TP Gaming in detecting fraudulent activity, automated bot behaviour, and suspicious account patterns.
• Regulatory authorities: The relevant Philippine authorities — including financial intelligence units — where we are legally required to report suspicious activity or respond to formal legal requests.
• Professional advisors: Legal, accounting, or audit professionals engaged by TP Gaming under strict confidentiality obligations, where accessing your data is necessary for the professional service.

TP Gaming uses cookies and similar technologies to support platform functionality, security, and analytics. Here is what each type of cookie does on tpgaming.app:

• Essential cookies: Required for the TP Gaming platform to function. These maintain your session, remember your login state, and support OTP authentication. They cannot be disabled without breaking core functionality.
• Security cookies: Detect and prevent fraudulent activity, bot traffic, and unauthorised access attempts on your TP Gaming account.
• Analytics cookies: Collect anonymised, aggregated data about how pages on TP Gaming are navigated. This helps us improve platform performance and identify pages that may be causing player friction.
• Preference cookies: Remember settings you have chosen on TP Gaming, such as language preference and responsible gaming limit configurations.

You can manage cookie preferences through your browser settings. Disabling essential cookies will impair your ability to use the TP Gaming platform. Disabling analytics or preference cookies will not affect your ability to play or transact.

TP Gaming retains your personal data for as long as your account remains active plus any additional period required by law or legitimate business need. The following retention guidelines apply:

• Active account data: Retained for the duration of your TP Gaming account's active status and for a period of five (5) years after account closure, in accordance with standard Philippine regulatory requirements.
• Transaction records: Financial transaction data is retained for a minimum of five (5) years in compliance with anti-money laundering record-keeping requirements under Philippine law.
• KYC documents: Identity verification documents are retained for five (5) years following account closure or the completion of the relevant verification procedure.
• Support communications: Records of TP Gaming customer support interactions are retained for three (3) years from the date of the interaction.
• Technical logs: Server and access logs are retained for twelve (12) months for security and fraud investigation purposes.

After the applicable retention period, TP Gaming will securely delete or anonymise your personal data.

TP Gaming implements multiple layers of technical and organisational security to protect your personal information from unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption: All data transmitted between your device and TP Gaming's servers is encrypted in transit.
• Encryption at rest: Stored personal data, including payment details and identity documents, is encrypted on TP Gaming's servers using AES-256 or equivalent standards.
• OTP authentication: Account access requires one-time password verification via your registered Philippine mobile number, preventing unauthorised logins even if credentials are compromised.
• Access controls: TP Gaming employee access to player data is restricted on a strict need-to-know basis. All internal access is logged and audited.
• Security monitoring: Continuous monitoring for unusual access patterns, attempted intrusions, and suspicious transaction activity is maintained around the clock.
• Third-party security reviews: TP Gaming engages independent security specialists to conduct periodic reviews of our data protection infrastructure.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to the personal data TP Gaming holds about you:

• Right to be informed: You have the right to know what personal data TP Gaming collects, why, and how it is used — which is exactly what this Privacy Policy is for.
• Right of access: You may request a copy of the personal data TP Gaming holds about you at any time.
• Right to correction: You may request that inaccurate or outdated personal data in your TP Gaming account be corrected.
• Right to erasure ("right to be forgotten"): Subject to legal retention obligations, you may request deletion of your personal data from TP Gaming's systems. Note that deletion of legally required records (such as transaction history) cannot be completed until the applicable retention period has elapsed.
• Right to data portability: You may request a copy of the personal data you have provided to TP Gaming in a structured, commonly used, and machine-readable format.
• Right to object: You may object to specific processing activities, particularly where TP Gaming is relying on legitimate interests as the legal basis. Marketing communications can be objected to at any time.
• Right to lodge a complaint: If you believe TP Gaming has handled your data in a manner that violates the Philippine Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission.

To exercise any of the above rights, contact TP Gaming at support@tpgaming.app with the subject line "Data Rights Request". TP Gaming will acknowledge your request within 5 business days and provide a substantive response within 30 days.

TP Gaming does not knowingly collect personal data from individuals under the age of 21. The platform is intended solely for adults who meet the age eligibility requirements set out in the TP Gaming Terms and Conditions.

If TP Gaming becomes aware that personal data has been collected from a person under 21, we will promptly delete that data, close the associated account, and return any deposits made in full. If you believe a minor has created a TP Gaming account, please contact us immediately at support@tpgaming.app.

With your consent, TP Gaming may send you promotional communications about bonuses, new games, special events, and other TP Gaming offers. These may be sent via SMS to your registered Philippine mobile number, or by email.

You can opt out of TP Gaming marketing communications at any time by:

• Clicking the unsubscribe link in any TP Gaming marketing email;
• Replying STOP to any TP Gaming SMS promotion;
• Updating your communication preferences in your TP Gaming account settings;
• Emailing support@tpgaming.app with the subject line "Marketing Opt-Out".

Opting out of marketing communications will not affect your ability to use any part of the TP Gaming platform. You will still receive essential service communications related to your account, transactions, and security.

The TP Gaming platform may contain references to third-party services, particularly payment providers such as GCash and Maya. TP Gaming is not responsible for the privacy practices of these external services. Each third-party service operates under its own privacy policy and TP Gaming encourages you to review those policies before providing your personal information directly to any third party.

TP Gaming does not control and is not responsible for data practices on third-party platforms even when those platforms are accessed through the TP Gaming interface for purposes such as payment processing.

TP Gaming may update this Privacy Policy from time to time. When material changes are made, we will notify registered players via the email address on file or through an in-platform notification. The updated policy will be published on this page with a revised "Last Updated" date at the top.

Continued use of the TP Gaming platform after the effective date of any updated Privacy Policy constitutes your acceptance of the changes. For minor corrections or clarifications that do not materially affect your rights, TP Gaming may update this page without individual notification.

We recommend reviewing this page periodically. Questions about any update can be directed to support@tpgaming.app at any time.

For any question, request, or concern related to your personal data and how TP Gaming handles it, you can reach our team through the following channels:

• Email (preferred): support@tpgaming.app — use subject line "Privacy Query" for fastest routing
• Live Chat: Available 24/7 through the TP Gaming platform — ask specifically for the data privacy team
• FAQ: Visit our FAQ page for answers to common privacy questions

TP Gaming's support team is available 24 hours a day, 7 days a week, and includes staff who are specifically trained to handle data rights requests under the Philippine Data Privacy Act. Response times for formal data rights requests are within 30 calendar days of receipt as required by law.